This Agreement governs your use of the 10ji Casino platform. Please read these terms carefully before registering an account or placing any wagers. By accessing or using 10ji, you agree to be bound by all provisions set out below.
The most important things every 10ji player should know before reading the full terms
You must be at least 21 years of age to create and maintain a real-money account at 10ji Casino. This is a PAGCOR regulatory requirement under Philippine law. Proof of age via government-issued ID is mandatory before any withdrawal is processed.
Each player may hold only one active 10ji account. Creating multiple accounts is a breach of these Terms and will result in permanent account suspension and forfeiture of any balances held across all associated accounts, as required by PAGCOR compliance rules.
10ji Casino operates under a valid PAGCOR license. All gaming activities, payment processes, and dispute resolution mechanisms are subject to PAGCOR oversight. By accepting these Terms, you acknowledge that Philippine law and PAGCOR regulations govern your relationship with 10ji.
All bonuses and promotional offers at 10ji are subject to specific wagering requirements, validity periods, and eligible game restrictions. Attempting to withdraw bonus funds before meeting the stated turnover requirements will result in the forfeiture of both the bonus and any winnings derived from it.
10ji processes withdrawals to verified payment methods only — GCash, Maya, BPI, BDO, Metrobank, and other approved methods. KYC documentation is required before any withdrawal. Processing times vary by method: GCash and Maya typically within 30 minutes; bank transfers within 2 hours.
10ji is obligated under PAGCOR licensing to enforce responsible gambling measures. Deposit limits, session loss caps, cooling-off periods, and self-exclusion are available to all account holders. Misuse or circumvention of these tools may result in account restrictions at 10ji's discretion.
In these Terms and Conditions, the following definitions apply:
By registering an account on 10ji, accessing any portion of the Platform, or placing any wager, you unconditionally agree to be bound by these Terms and Conditions in their entirety, together with 10ji's Privacy Policy, Responsible Gaming Policy, and any game-specific rules posted on the Platform. These documents collectively form the entire agreement between you and 10ji.
If you do not agree to any part of these Terms, you must immediately cease using the 10ji platform and, if applicable, close your account. Continued use of the Platform following any amendments to these Terms constitutes your acceptance of the revised Terms.
These Terms are provided in English. In the event of any inconsistency between an English version and any translation, the English version shall prevail. The official version applicable to Philippine players is governed by Philippine law.
You must be at least 21 years of age to register and maintain a real-money account at 10ji Casino. This requirement is mandated by PAGCOR under Philippine gambling regulations. 10ji strictly enforces this requirement through mandatory KYC verification. Any account found to belong to a player under the age of 21 will be immediately suspended, any winnings will be forfeited, and any deposited funds will be returned in accordance with applicable regulations.
10ji Casino is intended for Filipino players residing in or accessing the Platform from the Philippines. Players accessing 10ji from jurisdictions where online gambling is prohibited or where 10ji's license does not extend are responsible for ensuring their own compliance with applicable local laws. 10ji reserves the right to refuse service, suspend accounts, or restrict access from any jurisdiction at any time.
By accepting these Terms, you represent and warrant that: (a) you are a natural person with full legal capacity to enter into this agreement; (b) you are not acting on behalf of any third party in creating your 10ji account; (c) you are not a current employee, contractor, or close associate of 10ji or any of its affiliated companies, game providers, or payment processors; and (d) you are not a self-excluded player who has voluntarily restricted your own access to gambling platforms.
To access real-money games on 10ji, you must complete the registration process by providing accurate, complete, and current information including your full legal name, Philippine mobile number, email address, and date of birth. You are obligated to maintain the accuracy of this information and to update it promptly upon any change.
Each individual may register only one account on 10ji Casino. If 10ji identifies that you have created multiple accounts — whether using different email addresses, phone numbers, payment methods, or device identifiers — all associated accounts will be suspended, balances will be forfeited, and the matter may be reported to PAGCOR in accordance with our anti-fraud obligations.
Before processing any withdrawal, 10ji requires verification of your identity and age. You will be required to submit at least one valid Philippine government-issued identification document, which may include: a PhilSys National ID, Philippine passport, SSS ID, GSIS ID, driver's license, or PRC license. 10ji may also require a selfie with the document and/or a proof of payment method. Failure to complete KYC verification within a reasonable time may result in suspension of withdrawal privileges.
10ji relies on the accuracy of the information you provide during registration and KYC. Any material misrepresentation — including providing false age, identity, or address information — constitutes a material breach of these Terms and will result in immediate account termination without refund of any remaining balance.
You are solely responsible for maintaining the confidentiality of your 10ji login credentials, including your password and any two-factor authentication codes. 10ji will never ask you to provide your password via any communication channel, including live chat, email, or SMS. Any communication purporting to be from 10ji requesting your password should be treated as fraudulent and reported immediately.
You agree to notify 10ji immediately upon discovering any unauthorized access to or use of your account. 10ji shall not be liable for any loss or damage arising from your failure to maintain the security of your login credentials, except where such loss results directly from a security failure within 10ji's own systems.
10ji reserves the right to require you to change your password, verify your identity, or temporarily suspend your account if unusual account activity is detected — including login attempts from unexpected geographic locations or IP addresses inconsistent with your normal access patterns.
10ji accepts deposits and processes withdrawals via GCash, Maya (PayMaya), QR Ph, GrabPay, InstaPay, PESONet, BPI, BDO, Metrobank, and 7-Eleven CLiQQ, subject to minimum and maximum transaction limits published on the Cashier page of the Platform. Available methods may change from time to time at 10ji's discretion.
Deposits made via GCash and Maya are credited to your 10ji wallet instantly under normal circumstances. Bank transfers and other methods may take additional processing time. The minimum deposit amount is ₱100. 10ji does not charge deposit fees; however, your payment provider may apply their own transaction fees.
Withdrawal requests are processed to the same payment method used for the most recent deposit, subject to verification requirements. GCash and Maya withdrawals are typically processed within 15–30 minutes during business hours. Bank transfer withdrawals may take up to 2 hours. The minimum withdrawal amount is ₱200. 10ji reserves the right to conduct additional verification before processing any withdrawal it deems to carry elevated fraud or money laundering risk.
All transactions on 10ji Casino are conducted in Philippine Peso (PHP / ₱). Any currency conversion costs arising from payment method differences are the sole responsibility of the Player.
10ji is committed to full compliance with the Anti-Money Laundering Act (AMLA) of the Philippines and all PAGCOR anti-money laundering requirements. 10ji may delay, withhold, or report any transaction that it reasonably suspects is connected to money laundering, fraud, or other illegal activity. Players must not use 10ji as a vehicle for transferring or laundering funds of any kind.
All bonuses, free spins, cashback offers, reload bonuses, and other promotional incentives offered by 10ji are subject to specific terms including wagering (turnover) requirements, eligible games, maximum bet limits during bonus play, validity periods, and maximum bonus conversion limits. These specific terms are published alongside each promotion and form part of this Agreement.
Bonus funds and any winnings generated from bonus funds cannot be withdrawn until the stated wagering requirement has been met. For example, a 30x wagering requirement on a ₱1,000 bonus means you must wager a total of ₱30,000 using the bonus balance before any portion becomes withdrawable. Wagering contributions vary by game type and are published in the bonus terms for each offer.
10ji actively monitors for bonus abuse, including but not limited to: creating multiple accounts to claim welcome bonuses multiple times; low-risk or zero-variance betting strategies designed to complete wagering requirements without genuine gambling risk; collusion between accounts; or any other conduct designed to exploit bonus structures in a manner not intended by 10ji. 10ji reserves the right to void bonuses, cancel withdrawals, and permanently close accounts found to be engaged in bonus abuse.
10ji reserves the right to modify, suspend, or terminate any promotion at any time with or without prior notice, provided that such changes will not retroactively alter the terms of bonuses already accepted and partially completed by a Player in good faith.
Each game available on the 10ji platform is governed by its own specific rules, which are accessible within the game interface. In the event of any conflict between game-specific rules and these Terms, the game-specific rules shall prevail for matters directly related to gameplay outcomes.
All non-live (RNG-based) games on 10ji use certified Random Number Generators audited by independent third-party testing laboratories. Live dealer games are conducted by trained human dealers under real-time studio conditions and are subject to their own operational rules and streaming integrity standards.
In the event of a technical malfunction — including but not limited to server disconnection, software error, or game abort — 10ji will endeavor to reconstruct the game state using available server records. Where reconstruction is not possible, any incomplete bets will be voided and stakes returned to the Player's wallet. 10ji's determination of the outcome in cases of technical malfunction shall be final and binding.
The following conduct is strictly prohibited on the 10ji platform and constitutes a material breach of these Terms:
10ji reserves the right to investigate any suspected violation of this section. Upon confirmation of a breach, 10ji may immediately suspend or terminate the offending account, withhold any pending withdrawals, forfeit any remaining balance, and report the matter to PAGCOR and relevant Philippine law enforcement authorities as appropriate.
All content on the 10ji platform — including but not limited to the 10ji brand name, logo, website design, game graphics, promotional materials, text, and software — is the exclusive property of 10ji Casino or its licensed content providers and is protected by Philippine intellectual property laws and applicable international copyright and trademark conventions.
You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the 10ji platform solely for your personal, non-commercial entertainment purposes. You may not reproduce, distribute, publicly display, reverse-engineer, or create derivative works from any content on 10ji without prior written authorization from 10ji.
10ji collects, processes, and stores personal data in accordance with its Privacy Policy, which forms part of this Agreement. By registering an account on 10ji, you consent to the collection and processing of your personal data as described in the Privacy Policy, including for the purposes of account management, KYC verification, fraud prevention, regulatory compliance, and marketing communications where you have provided separate consent.
10ji complies with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines. You have the right to access, correct, and request deletion of your personal data held by 10ji, subject to our legal retention obligations under PAGCOR regulations and anti-money laundering law.
10ji Casino is committed to promoting responsible gambling among Filipino players. As a PAGCOR-licensed operator, we are required to maintain and enforce the following responsible gambling measures:
If you believe your gambling has become problematic, we strongly encourage you to contact 10ji support to activate one or more of these tools. Additional support resources are available through PAGCOR's responsible gaming program. Gambling should be treated as entertainment, not as a source of income. Please play responsibly at 10ji.
To the fullest extent permitted by applicable Philippine law, 10ji Casino shall not be liable for: (a) any indirect, consequential, incidental, special, or punitive damages arising from your use of or inability to use the Platform; (b) any loss of funds resulting from your failure to maintain the security of your account credentials; (c) any interruption or cessation of the Platform's services due to circumstances beyond 10ji's reasonable control, including force majeure events, internet service disruptions, or regulatory action; or (d) any decisions you make regarding your wagering activity on 10ji.
In all cases where 10ji's liability is not excluded by law, 10ji's maximum aggregate liability to you shall not exceed the total deposits you have made to your 10ji account during the twelve (12) calendar months preceding the event giving rise to the claim.
Nothing in these Terms excludes or limits 10ji's liability for: fraud or fraudulent misrepresentation; death or personal injury caused by 10ji's negligence; or any other liability that cannot lawfully be excluded or limited under Philippine law.
If you have a complaint regarding your 10ji account, a game outcome, a payment, or any other aspect of the Platform, you should first contact 10ji's customer support team via live chat or by email to the address published on the Platform. 10ji aims to resolve all complaints within 5 business days of receipt. Complex matters may require additional time, and you will be notified of progress at regular intervals.
If your complaint is not resolved to your satisfaction through 10ji's internal process, you have the right to escalate the matter to PAGCOR as the regulatory authority overseeing 10ji's operations. PAGCOR's dispute resolution procedures apply to all licensed operators including 10ji, and PAGCOR's determinations on regulatory matters are binding on the operator.
By accepting these Terms, you agree not to initiate chargebacks or payment reversals with your bank, GCash, Maya, or any other payment provider in relation to gaming losses. If you have a genuine payment dispute, you must first use 10ji's internal complaints process. Initiating chargebacks or reversals without exhausting internal remedies constitutes a breach of these Terms and may result in account suspension and legal action.
Termination by Player: You may close your 10ji account at any time by contacting customer support. Upon closure, any remaining real-money balance (excluding bonus funds not yet released) will be returned to your last verified payment method within 5 business days, subject to completion of any outstanding KYC requirements.
Termination by 10ji: 10ji reserves the right to suspend or permanently close your account at any time, with or without prior notice, if: (a) you have breached any provision of these Terms; (b) 10ji is required to do so by PAGCOR or another regulatory authority; (c) 10ji reasonably suspects fraud, money laundering, or other illegal activity associated with your account; or (d) continuing to maintain your account would expose 10ji to legal, regulatory, or reputational risk.
In the event of termination for cause, 10ji reserves the right to withhold some or all of the account balance pending investigation. If the investigation concludes with no finding of wrongdoing, any withheld balance will be returned in full.
10ji reserves the right to amend these Terms and Conditions at any time. Changes to these Terms will be communicated to registered players via the email address associated with their 10ji account and/or by posting a notice on the Platform. The revised Terms will become effective on the date specified in the notice, which will be no fewer than 7 days following the date of notification for material changes.
Your continued use of the 10ji platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not accept the amended Terms, you must cease using 10ji and close your account before the effective date.
These Terms and Conditions, and all matters arising from or relating to your use of 10ji Casino, shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions. The parties submit to the exclusive jurisdiction of the competent courts of the Philippines for the resolution of any legal disputes not resolved through the procedures described in Section 14.
The following Philippine statutes and regulations are of particular relevance to these Terms: Presidential Decree No. 1869 (PAGCOR Charter, as amended); Republic Act No. 9160 (Anti-Money Laundering Act, as amended); Republic Act No. 10173 (Data Privacy Act); and all applicable PAGCOR circulars, memoranda, and licensing conditions issued to 10ji from time to time.
For questions regarding these Terms and Conditions, account matters, or any other inquiry related to 10ji Casino, please contact our customer support team:
For regulatory matters or complaints that 10ji has been unable to resolve, you may contact PAGCOR directly through their official channels. 10ji's license information and PAGCOR contact details are published on our About Us page.
10ji Casino is PAGCOR-licensed, fully transparent, and built around Filipino players. 21+ only.