This Privacy Policy explains how 10ji Casino collects, uses, stores, and protects the personal information of Filipino players and website visitors. We are committed to full compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) and all applicable PAGCOR data protection requirements.
How 10ji Casino handles your personal data — six commitments every player should know
10ji Casino processes all player data in accordance with Republic Act No. 10173 (Data Privacy Act of 2012) and its Implementing Rules and Regulations. We are registered with the National Privacy Commission (NPC) as required by Philippine law. Your rights as a data subject under RA 10173 are fully respected.
All personal data held by 10ji is protected by 256-bit SSL encryption in transit and AES-256 encryption at rest. Our systems undergo regular security audits by independent third-party reviewers. Access to personal data is restricted to authorized 10ji staff on a strict need-to-know basis with full audit logging.
10ji Casino does not sell, rent, or trade your personal information to third parties for marketing purposes. The only third parties that receive your data are those strictly necessary to operate the platform — payment processors (GCash, Maya, banks), game providers, KYC verification services, and regulatory authorities as required by law.
10ji collects only the personal data that is genuinely necessary for the purposes described in this Privacy Policy. We do not collect data speculatively or build profiles beyond what is required for account management, KYC verification, fraud prevention, regulatory compliance, and service improvement.
Under the Data Privacy Act, you have the right to access, correct, object to, erase, and port your personal data held by 10ji Casino. These are not aspirational statements — they are legally enforceable rights backed by the National Privacy Commission. 10ji has a dedicated process for handling data subject requests, described in this Policy.
As a PAGCOR-licensed operator, 10ji has mandatory data retention and reporting obligations. Player identity and transaction records must be retained for a minimum of 5 years under anti-money laundering regulations. These obligations override any deletion request for records within the mandatory retention period.
This Privacy Policy ("Policy") describes how 10ji Casino ("10ji", "we", "us", "our") — operated at https://10ji.club — collects, uses, discloses, retains, and protects the personal information of individuals who use our online casino platform, access our website, or communicate with our customer support team.
This Policy applies to all personal data processed by 10ji in connection with Filipino players and visitors from the Philippines, and is governed by the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, the PAGCOR regulatory framework applicable to our online gaming license, and the Anti-Money Laundering Act of the Philippines (Republic Act No. 9160, as amended).
By registering an account on 10ji Casino, accessing the Platform, or providing us with any personal information, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein, to the extent that your consent is the applicable legal basis for processing. Where processing is based on legal obligation or legitimate interest, your consent is not required but this Policy informs you of the processing nonetheless.
The data controller responsible for your personal information collected via the 10ji Casino platform is the licensed entity operating 10ji under PAGCOR authorization. As Data Controller, 10ji determines the purposes and means of processing your personal data and is responsible for ensuring that processing is conducted in compliance with the Data Privacy Act of 2012.
10ji has appointed a Data Protection Officer (DPO) as required under the Data Privacy Act. You may contact our DPO directly for privacy-related inquiries, data subject requests, and complaints using the contact details provided in Section 16 of this Policy.
10ji is registered with the National Privacy Commission (NPC) of the Philippines and maintains all required registrations and compliance documentation in accordance with NPC rules and regulations.
When you create a 10ji Casino account, we collect: full legal name; date of birth; Philippine mobile number; email address; and, if provided, residential address. This information is required to create and maintain your account and to facilitate the KYC verification process required by PAGCOR and anti-money laundering regulations.
Prior to processing your first withdrawal, 10ji requires identity and age verification. KYC data collected includes: copies of Philippine government-issued identification documents (PhilSys ID, passport, SSS ID, GSIS ID, driver's license, PRC license, or other accepted documents); a selfie photograph for liveness verification; and, where required, proof of the payment method used for deposits. KYC documents are processed by 10ji's internal compliance team and/or an authorized third-party KYC verification service provider.
10ji records all financial transactions associated with your account, including: deposit amounts and timestamps; withdrawal requests and processing records; payment method identifiers (GCash number, Maya number, bank account last 4 digits); bonus credits and wagering activity; and win/loss records for each gaming session. This data is retained for anti-money laundering compliance, dispute resolution, and regulatory reporting.
10ji collects detailed records of your gaming activity on the Platform, including: games played; bet sizes; session duration; game outcomes; and bonus usage. This data is used for platform improvement, personalized recommendations, responsible gambling monitoring, and compliance with PAGCOR reporting requirements.
When you access 10ji Casino, we automatically collect technical information including: IP address; device type and operating system; browser type and version; device identifiers; and approximate geographic location derived from IP address. This information is collected for security purposes, fraud detection, and service optimization.
When you contact 10ji customer support — via live chat, email, or any other channel — we retain records of those communications for quality assurance, dispute resolution, and regulatory compliance purposes. Support transcripts are retained for a minimum of 2 years.
10ji Casino uses your personal data for the following purposes:
Under the Data Privacy Act of 2012, 10ji processes your personal data on the following legal bases:
10ji does not sell, rent, or trade personal data. We share personal data only in the following circumstances and with the following categories of recipients:
To process deposits and withdrawals, 10ji shares necessary financial information with payment service providers including GCash (Globe Fintech Innovations, Inc.), Maya (Voyager Innovations, Inc.), and local Philippine banks. These providers receive only the information necessary to process your specific transaction and are bound by their own privacy policies and applicable Philippine financial regulations.
10ji may use authorized third-party KYC verification service providers to assist with identity document verification and liveness checks. These providers are contractually bound to use your data solely for the purpose of providing KYC services to 10ji and are prohibited from using your data for any other purpose.
Third-party game providers whose titles are available on the 10ji platform may receive limited technical identifiers (non-personally identifiable game session tokens) necessary to deliver their games. Full personal data is not shared with game providers as a matter of policy.
10ji is legally obligated to share player data with PAGCOR and other Philippine regulatory authorities upon request or as required by law, including Anti-Money Laundering Council (AMLC) reports where legally required. Such disclosures are made in compliance with applicable legal requirements and not beyond what is legally mandated.
10ji will disclose personal data to Philippine law enforcement authorities where legally compelled to do so by valid legal process — including court orders, warrants, or official requests from competent authorities — or where disclosure is necessary to prevent or detect serious crime.
Some of 10ji's service providers and technology infrastructure may be located outside the Philippines. Where personal data is transferred to recipients in foreign jurisdictions, 10ji ensures that appropriate safeguards are in place in compliance with Section 21 of the Data Privacy Act of 2012, which requires that the receiving country provides a level of data protection at least equivalent to that offered under Philippine law, or that appropriate contractual safeguards are established.
In particular, international transfers related to game platform infrastructure and cloud hosting services are subject to standard contractual clauses that impose data protection obligations on the receiving party consistent with Philippine law requirements. 10ji does not transfer KYC identity documents outside the Philippines except where strictly required for international fraud prevention purposes and only to recipients bound by contractual data protection obligations.
10ji retains personal data for the following periods:
Following the expiry of applicable retention periods, personal data is securely deleted or anonymized in a manner that prevents re-identification.
10ji Casino uses cookies and similar tracking technologies to operate the Platform, maintain your login session, remember your preferences, and collect analytics data. The following categories of cookies are used:
You may manage your cookie preferences through your browser settings. Note that disabling strictly necessary cookies will prevent you from logging in to and using 10ji Casino. Disabling analytics cookies will not affect your ability to use the Platform.
As a data subject under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by 10ji Casino:
Request a copy of the personal data 10ji holds about you, including the purposes for which it is processed and the recipients with whom it has been shared.
Request correction of any inaccurate or incomplete personal data held by 10ji. You may update basic account information directly via your account settings.
Request deletion of your personal data where it is no longer necessary for the purposes collected, where consent is withdrawn, or where processing is unlawful. Subject to mandatory retention obligations.
Object to the processing of your personal data for direct marketing purposes at any time. Object to processing based on legitimate interest where your rights override those interests.
Receive a copy of personal data you provided to 10ji in a structured, commonly used, machine-readable format for transfer to another controller, where technically feasible.
Lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe 10ji has processed your data in violation of the Data Privacy Act.
To exercise any of these rights, please contact 10ji's Data Protection Officer using the details in Section 16. We will respond to all valid data subject requests within 30 calendar days of receipt. Complex requests may require an additional 30-day extension, of which you will be notified.
Where you have provided consent to receive marketing communications during registration or at any subsequent time, 10ji may contact you via SMS to your registered Philippine mobile number and/or email with: promotional bonus offers; new game announcements; special events and tournaments; and platform updates relevant to your account.
You may withdraw your consent to marketing communications at any time by: unchecking marketing preferences in your 10ji account settings; clicking the unsubscribe link in any marketing email; replying "STOP" to any marketing SMS; or contacting 10ji customer support to remove your details from marketing lists.
Withdrawal of marketing consent does not affect transactional communications that are necessary for account management — such as deposit confirmations, withdrawal notifications, KYC requests, and security alerts. These communications are sent on the basis of contract performance and legitimate interest, not marketing consent.
10ji Casino does not knowingly collect personal information from individuals under the age of 21. Our Platform is intended exclusively for adults aged 21 years and older, as required by PAGCOR for real-money gambling in the Philippines. Registration on 10ji requires confirmation of age, and KYC verification confirms compliance with this requirement before any real-money transactions are processed.
If 10ji becomes aware that personal data has been collected from an individual under 21 years of age, the account will be immediately suspended, real-money balances will be handled in accordance with applicable PAGCOR regulations, and the personal data will be securely deleted to the extent permitted by mandatory retention obligations. Parents or guardians who believe their child has created a 10ji account should contact our DPO immediately using the details in Section 16.
10ji Casino implements the following technical and organizational security measures to protect your personal data against unauthorized access, loss, alteration, or disclosure:
Notwithstanding these measures, no online system is completely immune to security risks. 10ji cannot guarantee the absolute security of your data but commits to promptly addressing any security incidents in accordance with Section 14 of this Policy and NPC notification requirements.
In the event of a personal data breach that poses a real risk of serious harm to affected data subjects, 10ji will comply with the notification requirements of the Data Privacy Act of 2012 and NPC Circular No. 16-03, which requires notification to the National Privacy Commission within 72 hours of becoming aware of the breach, and to affected data subjects without undue delay where the breach is likely to result in high risk to their rights and freedoms.
10ji maintains a Data Breach Response Plan that defines the procedures for detecting, assessing, containing, and reporting personal data breaches. Post-incident reviews are conducted following any material security event to prevent recurrence and improve our security posture. Records of all data breach incidents are maintained in accordance with NPC requirements.
10ji Casino reserves the right to amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, regulatory requirements, or platform features. Material changes to this Policy will be communicated to registered 10ji players via email to the address on file and/or by prominent notice on the Platform before the changes take effect.
Minor or non-material changes (such as formatting corrections or clarifications that do not alter the substance of our data processing) may be made without specific notification beyond updating the "Last Updated" date at the top of this Policy. We encourage you to review this Privacy Policy periodically to stay informed of how 10ji protects your personal data.
Continued use of the 10ji Casino platform following notification of material amendments constitutes your acknowledgment of the updated Policy. If you disagree with any material change, you may close your account before the effective date of the amendment.
For any privacy-related inquiries, data subject access requests, complaints, or to contact 10ji's Data Protection Officer, please use the following contact details:
If you are not satisfied with 10ji's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines, which serves as the supervisory authority for data protection compliance in the Philippines. Information on how to file a complaint with the NPC is available on the NPC's official government website.
PAGCOR-licensed, Data Privacy Act compliant, and built to protect Filipino players. 21+ only.